PS4 Pro Suffers From Connection Woes

By Edwin Kee
PlayStation VR and PS4 Pro
Sony's PlayStation VR and PS4 Pro Forbes

There is nothing quite like unboxing the newest piece of technology in the comfort of your living room and powering it on for the very first time. Unfortunately, there are moments in life when doing so would mean running into issues or bugs -- and that is exactly what the Sony PS4 Pro video game console experienced recently, as it suffered from widespread TV connection problems. Bummer!

There have been a fair number of threads appearing on gaming forums as well as social media postings that are full of frustration, citing that owners of the shiny new PS4 Pro are unable to get their console up and running well with the TV in their living room. It is far more than the already famous problem of the PSVR system from Sony that does not support the High Dynamic Range (HDR) signals which are output by the PS4 Pro and its older sibling, the PS4. It seems that a fair number of PS4 Pro owners end up with blank TV displays as opposed to reveling in the 4K HDR images that the video game console is supposed to deliver, which would be one of the main selling points in the PS4 Pro.

This issue is pretty widespread, where it has affected TV models from the likes of Samsung, LG, Philips and Vizio. Even more surprisingly, there are performance issues of the same kind with Sony-branded TVs as well. You would think that at the very least, this would not have happened. Well, it is happening at the moment, and the growing nightmare does not stop there as there are also different brands of AV receivers and sound bars which the PS4 Pro will not play nice with, either. Even if your PS4 Pro could be pumping out HDR images for your eyes to enjoy, it seems that the console incorrectly recognizes the TV, citing it as unable to show off 4K in HDR, hence the console limits the image resolution output to just 2K HDR signals.

As if all of the above is not bad enough, the incompatibility problems that arise are not even consistent in the first place. For instance, it might work fine with one particular TV model, while the PS4 Pro will exhibit such a cranky outlook with another sample from the same TV model. Now this is certainly a nightmare when it comes to troubleshooting, that is for sure. A temporary fix which will not work for everyone would be to run the console in Safe mode, while changing its digital rights management setting from HDCP 2.2 to 1.4.

LG might have a solution for this particular issue for their TVs though, having introduced a firmware update across the board for its range of 4K HDR TVs. So far, it seems that TV owners in the US as well as across the Pacific in Japan are starting to pick up this update, and those who have already applied this update to their LG 4K HDR TVs are happy campers, reporting that the Sony PS4 Pro will now be able to hook properly to the TV. We do wonder how the progress is coming along when it comes to other TV manufacturers, and at least your holiday season will be better off in terms of 4K HDR gaming now.

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